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Privacy Policy

At FIEL, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-demand cooking service platform.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Home address and location information
• Payment information and billing details
• Dietary preferences and restrictions
• Profile information and preferences
• Communications with our support team

Usage Information

We automatically collect certain information about your use of our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and app interactions
• Location data (with your permission)
• Booking history and service preferences

2. How We Use Your Information

We use your information to:

• Provide and improve our cooking services
• Match you with suitable cooking professionals
• Process payments and manage bookings
• Communicate about your bookings and account
• Send promotional materials (with your consent)
• Ensure safety and security of our platform
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Cooking Professionals: Necessary information to provide services
• Service Providers: Third parties who assist in our operations
• Payment Processors: To handle transactions securely
• Legal Authorities: When required by law or to protect rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Access controls and authentication
• Background checks for cooking professionals

5. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt-out of marketing communications
• Request data portability
• Object to certain data processing activities

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your account plus a reasonable period thereafter.

7. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.